Frequently Asked Questions
Click the links below to find answers to any questions you may have. If you still need help, please email us at email@example.com or visit the "Contact Us" tab in the navigation bar.
How do I sign up?Click here or you can visit the "Sign Up" tab in our navigation bar. Once you've signed up, we will send you a series of Profiler Surveys that will build your IdeaShifters profile and help us locate surveys that are a good fit for you. After that, all you have to do is watch your email or visit your dashboard for survey invitations and online posts.
Can I join the panel if I live outside the US?We are currently recruiting for the US only. We will keep you posted on when we expand to international companies.
If my email address changes, how do I update my membership info?Contact our Member Services Manager at firstname.lastname@example.org or visit the "My Account" tab in the navigation bar.
What if I didn't receive my confirmation email?Be sure to check your spam folder for an email from Ideashifters. If you still are unable to locate your Activation Email, please click "Resend confirmation email" in the login bar on the homepage. You will then enter the associated email address and click submit. If that does not work, please send a message to email@example.com for another activation email.
How long are the surveys?Most surveys range from 7-15 minutes and we will display the survey length in your email invite. We will also let you know if you should take the survey on your desktop or mobile device.
How long do I have to respond?Some surveys are open indefinitely so that all new members have the opportunity to respond. Other surveys are only open for a set number of days.
I was taking a survey but was interrupted before I finished the survey. Can I continue?Depending on your browser capabilities, you should easily be able to resume the survey where you left off (assuming the survey is still open for responses). If your browser does not support this functionality, you may have to start the survey from the beginning. To resume the survey, either click on the original URL you used to start the survey or copy/paste the URL into your browser.
What if I don't have time to answer a survey?Surveys are usually open for participation for a specific period of time. If you cannot respond during that time, don't worry. There's no minimum number for you to complete, and if a survey isn't convenient for your schedule, simply ignore the invitation.
How and when will I be awarded for my participation in a survey?For every survey you take, you will be rewarded with points. Points vary depending on the topic of the survey. Typically, for a 10 minute survey you will earn 10 points. Once you achieve 100 points, you can cash your points in for an electronic gift card. Earning 100 points is the equivalent of $10.
Why do you need my personal information?We need personal information about you for a number of industry specific reasons. Here are a few: to tailor survey invitations to you and to closely monitor fraudulent activity. For example, to avoid bias our projects are evenly targeted by residential postcode or your age and occupation (as one example). As we have a two members per household rule (to again eliminate bias in our sample) we need your data to cross reference. Your information also allows IdeaShiftersPro to communicate with you about your panel membership and survey participation.
How do I unsubscribe?There are 2 ways you can unsubscribe:
1. Use the unsubscribe link that is included at the bottom of every email invitation.
2. Send an email to our Member Services Manager (firstname.lastname@example.org) with the word "Remove" or "Unsubscribe" in the subject or the body. (Note: you must send the email from the email address with which you registered for the program or we won’t be able to identify you.)
We are sad to see you go, but you are always welcome back!
For any other questions:Please visit our "Contact Us" page or send us a message at email@example.com and we will do the best we can to help you!